Your new King Koil Mattress is covered by a 10-Year Limited Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.
What is Warrantied
This Warranty extends to mattresses manufactured by King Koil and purchased directly from King Koil or King Koil authorized retailers (the “Mattresses”).
King Koil warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing on the day you take possession of your new Mattress. This warranty is limited to one replacement per mattress purchased. This warranty does not extend to mattresses sold AS-IS
Mattress care and Limited Warranty instructions
The quality and craftsmanship that are built into every King Koil mattress and foundation allow King Koil to offer a Limited Warranty against defects in workmanship and materials (except in fabric, handles, or tufting rosettes, if featured on this product). This warranty extends only to the original purchaser. If service is required to address any such defect during the non-prorated year(s) following your purchase, your King Koil mattress and/or foundation will be repaired without charge for labor and materials OR, at the manufacturer’s option, replaced. You will be responsible for transportation costs. If service is required to address any such defect during the remaining prorated years of the applicable Limited Warranty, as indicated on the Limited Warranty Schedule in this brochure, your King Koil mattress or foundation will be repaired OR replaced at the manufacturer’s option. Purchaser shall be responsible for labor and material charges, or for the replacement price as calculated in the schedule for the warranty code of the model you purchased, whichever is cheaper, plus all transportation costs. If identical materials are not available at the time of service, the manufacturer may substitute materials of comparable quality. If the mattress is tufted, the tufting process (though not the tufting rosettes) is covered through the Limited Warranty period length assigned to each mattress. Proof of purchase that includes the date, place of purchase and purchase price is required to obtain service under this warranty. The model name label and law label must be available to identify the mattress and validate this warranty. If your retailer is no longer available, telephone or contact the manufacturer of your sleep set. If you have moved, contact the closest King Koil dealer/manufacturer in your area. If you cannot locate a King Koil dealer/manufacturer, contact the King Koil Consumer Relations Office
RETAIN YOUR PROOF OF PURCHASE AND THIS WARRANTY: This Limited Warranty shall NOT apply to damages resulting from normal wear and tear, and the existence of any of the following circumstances shall make the foregoing warranty null and void:
1. To insure the safety of any person required to inspect or transport a King Koil product, Any product found to have any stain, burn, or is infested is not covered by this warranty. Please use a mattress protector to insure that the product is kept clean. 2. When product failure is due to causes other than defective workmanship or material.
3. A proper bed frame must continuously support the box spring. For king and queen sets, a rigid center support is required, this is considered a five leg frame using one leg to support the center of the bed.
4. If bedding has any damage to the outer fabric of the cover, including wear and tear. 5. If this product is used for commercial purposes, unless specifically designed and built for commercial use.
6. If purchaser does not present proof of purchase.
7. If mattress is damaged due to use with an inadequate foundation. This mattress is designed for optimal performance when used in conjunction with a matching foundation as part of a total sleep system. In addition, this Limited Warranty shall not apply to “as is,” floor models, distressed mattresses or handles. Handles are only intended to assist in positioning the mattress.
8. Normal change in softness and recovery time associated with memory foam and latex materials over time. This does not affect the pressure relieving qualities of these materials
The following defects are covered:
Deterioration causing the Mattress to have a visible indentation greater than one (1.5”) one and one half inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s).
Any physical flaw in the Mattress due to a manufacturing defect that causes the foam or spring material to evidence degradation, split or crack, despite normal usage and proper handling.
This Mattress Warranty Does Not Cover
Any product which has been subject to misuse, neglect, accident or used in violation of instructions, including instructions to place mattress on proper bed frame.
Personal comfort. We cannot guarantee each individual’s comfort.
A normal increase in softness of the foam pressure relieving material which does not affect the pressure relieving qualities of the Mattress.
Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains.
Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
Normal indentations or sagging (not associated with sag in foundation) of less than (1.5”) one and one half inches for Mattresses IS NOT COVERED. If it is determined that an indentation is caused by misuse, abuse or factors other than a product defect, this warranty will not cover that condition
What should you do if a Warranty Issue arises
If you observe a defect during the warranty period, King Koil will repair or replace (at our option) the defective mattress and/or foundation within a reasonable period of time. In order for this limited mattress warranty to be valid, and to obtain performance under this Limited Warranty, you must:
1) be the original purchaser;
2) provide a copy of the original receipt, or other proof of date, place of purchase and purchase price (This is required to submit a warranty claim); and
3) provide the law label from the defective product (This is required to submit a warranty claim).
In the event you have to make a warranty claim start by contacting the retailer from whom you purchased your King Koil sleep set. If your retailer is unavailable visit www.kingkoil.com to fill out our express warranty claim submission form or call (800) 525-8331.
If identical materials are not available at the time of product service, King Koil reserves the right to substitute material equal or higher value, or, at our option, provide a refund. You will be responsible for transportation costs of the product to and from the store or factory, as applicable.
WARRANTY DISCLAIMER AND LIMITATION OF REMEDIES
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, AND THE MANUFACTURER MAKES NO ADDITIONAL WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY OF ITS PRODUCTS, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXPRESSLY EXCLUDED AND DISCLAIMED. The remedies provided herein are exclusive remedies provided under any warranty for this product, express or implied. The manufacturer shall not be liable for any indirect, incidental or consequential damages arising out of the use of this product, and in no event shall the manufacturer’s liability exceed the purchase price of the product. Although this warranty gives you specific legal rights, you may also have other rights, which may vary from state to state. THIS LIMITED WARRANTY COVERS THE KING KOIL MATTRESS and/or foundation anywhere in the United States. This Limited Warranty is given by the above listed independent manufacturer producing King Koil products under license. King Koil Licensing, Inc., Licensor of King Koil® Sleep products, makes no warranty to the original Purchaser at retail and assumes no responsibility or liability under this Limited Warranty, other than providing the information as stated above. The warranty for a replacement product you may receive will carry a warranty only for the remainder of the term of the original warranty period which came with the original purchase (calculated from the date of delivery of the new product to you). For example, if your original purchase has a 10 year warranty and you receive a new mattress under the warranty when it is 8 years old, the remaining warranty is for 2 years. The warranty period does not start over with the replacement.
If you feel you have a warranty claim, please fill out our Warranty Claim Form.