Warranty Information

Your new Symbol Mattress foundation is covered by a 10-Year Limited Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.

Who is covered

This warranty is valid only for the original purchaser from the original purchase date of the Foundation and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Foundation from Symbol Mattress or a Symbol Mattress authorized retailer. Please retain a copy of your receipt as proof of purchase and owner.

If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

What is Warrantied

Symbol Mattress Foundations are designed to work with a bed frame capable of supporting the load of the foundation and an approved mattress. This Limited Warranty and other performance warranties are based on tests conducted on “sets” that consist of our mattresses and our foundations. THEREFORE, IF PURCHASER USES INAPPROPRIATE MATTRESSES OR BED FRAMES WITH THIS FOUNDATION, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Symbol Mattress makes no representations whatsoever as to the structural integrity or rated load for any frame not manufactured by or for Symbol Mattress. Symbol Mattress reserves the right to invalidate this Limited Warranty if the frame is determined, in Symbol Mattress' reasonable discretion, to be inadequate or if the foundation is found to be in an unsanitary condition.

The following defects are covered:

  • Structural damage or broken components.

  • Squeaks or rattles.

  • Sagging that is not associated with use of an improper bed frame.

This Foundation Warranty Does Not Cover

  • Structural damage from using an improper bed frame.

  • Physical abuse or damage to the structure and/or cover material of the foundation, including but not limited to, burns, cuts, tears, or liquid damage.

  • Foundation sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

Warranty Remedy

In the event of a Defect (as defined above), Symbol Mattress sole liability and your sole remedies under this Warranty will be:

A replacement of your defective Foundation with a brand new Symbol Mattress Foundation in the same model and size at absolutely no charge to you. Symbol Mattress retailers handle all warranty claims, returns, and exchanges.

Your Responsibilities

In order for this Warranty to apply, the Foundation must be used on a firm, rigid, non-flexible surface with an ample center support leg(s).

You must provide photo evidence of defect and show proof of original purchase in lieu of returning the Foundation.

Any to-or-from transportation handling and costs and inspection costs associated with replacements are the responsibility of purchaser.

Your Rights Under State Law:

Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific rights and you may have other rights which vary from state to state. The duration of any applicable implied warranties shall not exceed in duration the term of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty is extended only to the original purchaser from Symbol or authorized dealers. NO WARRANTIES, EXPRESSED OR IMPLIED, ARE EXTENDED TO PERSONS WHO PURCHASE THE PRODUCT FROM ANYONE OTHER THAN SYMBOL OR ITS AUTHORIZED DEALERS., AND ALL WARRANTIES TO SUCH PERSONS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE HEREBY EXCLUDED.

If you feel you have a warranty claim, please fill out our Warranty Claim Form.

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